As a transition team worked to establish an administration for Governor Asa Hutchinson, support personnel from the Arkansas Department of Information Systems (DIS) worked behind the scenes in conjunction with the team to lead the technology transition for the governor’s and lieutenant governor’s offices. DIS began meeting with the governor’s transition team soon after the election to discuss the needs of the office and to create a technology plan.
The work to prepare the office for the incoming administration began on Friday, January 9, when personnel from DIS Windows support removed all old equipment from the offices in the Capitol and governor’s mansion. Once equipment from the previous administration was removed, an estimated 50 refreshed work stations were installed for Governor Hutchinson’s staff. DIS performed necessary network updates, setup servers, work stations and desktops, installed wireless Internet, and coordinated cell phones for the staff, completing a majority of the work prior to the inauguration on Tuesday, January 13. Technicians refreshed all of the equipment from the previous administration and made all necessary updates and changes for the new leadership. DIS also coordinated the technology setup in the lieutenant governor’s office with approximately six work stations.
“I think the most impressive aspect of the work we did for the governor’s office was that we met the requirements to transition one administration out of the office while meeting another set of requirements to transition another administration into the office, and we did it successfully within a very short time frame. There is a lot of behind the scenes work to complete in order to get a new administration up and running, and our team worked extremely hard to have everything ready for Governor Hutchinson’s staff on their first day in office,” said Frank Andrews, state chief cyber security officer.
DIS began providing technology services and around-the-clock support for the Office of the Governor in 1996, which services include:
- State network support
- Desktop and peripheral support
- Server maintenance & management
- Mobile device support & account management
- Landline telephones
- Onsite user support
- IT support for protection detail & mansion staff
- IT asset inventory control & management
- IT security for all platforms and devices
DIS appreciates the opportunity to continue to serve the technology needs of these constitutional officers and the state of Arkansas.