What is the Service?

D I S’ Digital Subscriber Line (D S L) is a digital line service providing users with simultaneous voice and data connections over a Remote L A N (R L A N) to the State network. R L A N D S L can also provide small offices with a more cost effective solution than a frame relay connection. D S L is designed to provide greater downstream bandwidth than upstream. Service and bandwidth availability are dependent on the distance between the customer’s location and the telephone company’s central office or nearest hub.

What is included?

This service includes a D S L circuit including router and Internet access. D S L options depend on the distance between the customer’s location and the telephone company’s central office or nearest hub. These options include:

ATT:
• Basic DSL (128K upstream, 384K to 1536K downstream)
• Premium DSL (384K upstream, 1536K to 6000K downstream)
Alltel:
• Incumbent Territories DSL (0K to 512K upstream, 0K to 512K downstream)
• Competitive Territories DSL (25K upstream, 0K to 3000K downstream)
Century Tel:
• Primary DSL (25K upstream, 0K to 384K downstream)

What should the customer expect?

DIS conducts network monitoring 24/7 with eHealth and Spectrum, network management tools that pinpoints problems for corrective action and produce performance reports. This is a proactive approach so the customer will incur the minimum amount of downtime. The network availability target is 99.5% or greater.

How do we charge?

Please see the D I S Rate Sheet (EXCEL) for rate information.

Customer Responsibilities

• Ensure you have the right address
• Local contact should be knowledgeable about the location of circuit
• Local contact should be available
• AC outlet for the network terminating equipment and the router should be available
• Ensure a good environment
• Limit recreational use during business hours
• Keep PC’s virus free
• Do not use file sharing applications to traffic copy-protected music or other files
• Call DI S Call Center if problems occur at 501.682.HELP
  

Lead Time

Lead times vary and depend upon the details of the service needed.