What is the Service?

DIS provides a wide variety of applications management efforts to Arkansas government entities, including development, maintenance and support services. These services are performed by experienced business analysts who utilize best practices of the Information Technology Industry.

Applications Management services include:

• The development of a software product in a planned and structured process
• Website planning, design, development, testing, implementation, and maintenance
• Business process management  to improve an organization’s business processes
• Requirements analysis to capture a detailed understanding of the business need
• Support of purchased software products

What should the customer expect?

• Professionally trained experienced developers, business analysts, project leaders
• Professional and personal customer service
• Monitored and supported systems 24 hours a day, 7 days a week
  

How do we charge?

Please see the D I S Rate Sheet for rate information.

Customer Responsibilities

• Identify a customer contact person to work with DIS analysts in coordinating the service
• Provide application requirement to facilitate design, development, testing, and implementation activities

Lead Time

Lead times vary and depend upon the details of the service needed.

For Further Information or to request any service
Please contact your DIS account representative using the following information:
Phone: (501) 682-2701
Fax: (501) 682-4310
Email:  dis.customer.service@arkansas.gov