What is the Service?

The D I S Enterprise Exchange e-mail package includes e-mail access, calendaring, anti-spam and anti-virus technology, as well as all the rich features associated with Microsoft Exchange server. This service is always available, highly reliable, and provides customers with experienced and professional support personnel focused on customer service and satisfaction.

D I S Exchange e-mail package includes:

• 50MB of e-mail storage per user
• Global address list
• SPAM filtering
• E-mail virus protection
• E-mail attachment size of 5MB per message
• Microsoft Exchange ActiveSync
• Outlook Web Access
• Redundant and load balanced configuration
• Disaster recovery

Additional services include

• Blackberry Enterprise Server synchronization
• Larger e-mail attachment size
• Additional e-mail storage per user

What should the customer expect?

This service is available to customers 24 x 7, excluding planned outages, maintenance windows, and unavoidable events. Maintenance windows are used only when needed for scheduled changes that have been implemented through the DIS Change Management Process. In addition to the Standard D I S Maintenance Windows, site-specific and service-specific changes may be coordinated with customers at non-standard times.

Standard Maintenance Windows are defined as:

• 6:00 a. m. to 12:00 p. m. each Sunday

How do we charge?

Please see the D I S Rate Sheet (EXCEL) for rate information.

Customer Responsibilities

E-mail users should:
• Delete and purge e-mail that is no longer needed
• Refrain from forwarding large files to multiple users if possible
• Delete attachments prior to storing e-mail if no longer needed
• Create personal or local folders to archive/store e-mail
• Follow best practice guidelines, State policies, or established agency policies for acceptable e-mail use

Lead Time

Lead times vary and depend upon the details of the service needed.