What is the service?

D I S provides Internet access as an optional service to basic data network connectivity. Connection speeds depend on the physical network connection and range from 56 kilobits per second to 1 gigabit per second.

What is included?

D I S provided Internet access includes three redundant connections to the major Internet provider totaling 990 megabits per second, transport to the D I S core for access to hosted service, and 24/7 maintenance support service. Price is affected by physical location and agency. Internet filtering is also available with a monthly charge depending on bandwidth. Network connection options are:

• 56K Band 1, 2, 3, or 4 (band options vary by city; see your Customer Account Representative for your city’s band)
• 384K Band 1, 2, 3, or 4 (band options vary by city; see your Customer Account Representative for your city’s band)
• T1 Band 1, 2, 3, or 4 (band options vary by city; see your Customer Account Representative for your city’s band)
• 10MB (multi-agency facility; capitol campus)
• 50MB (single agency)
• 100MB (single agency; capitol campus)
• 1GB (capitol campus)

What should you expect?

DIS conducts network monitoring 24/7 with eHealth and Spectrum, network management tools used to pinpoint problems and provide performance reports. Network availability target is 99.5+% or greater.

How do we charge?

Please see your Customer Account Representative for rate information.

Customer Responsibilities

• Ensure you have the right address
• Local contact should be knowledgeable about the location of circuit
• Local contact should be available
• AC outlet for the network terminating equipment and the router should be available
• Ensure a good environment
• Limit recreational use during business hours
• Keep PC’s virus free
• Do not use file sharing applications to traffic copy-protected music or other files
• Call D I S Call Center if problems occur at 501.682.HELP

Lead Time

Lead times vary and depend upon the details of the service needed.