What is the Service?

D I S is proud to offer Voice-Over Internet Protocol (VoIP) telephony. This cutting edge telecommunications technology offers unimaginable potential in the future. VoIP eliminates the need for separate data and voice telephone service networks. In addition, VoIP can reduce long distance charges by carrying voice transmissions over an I P (data) network. A host of features are available with VoIP, including Unified Messaging that can deliver voice mail as an e-mail.

I P telephony options include:

I P Station Line (Alltel; Faulkner, Pulaski and Saline counties):
• Call forwarding
• Call transfer
• Ad hoc conferencing for four people
• Local and long distance dial tone
• Caller I D
• Corporate directory look up by name
• Missed and received calls manager
• Ethernet switch
• U P S with two hours reserve
I P Station Line (All other areas):
• Call manager
• Powering
• Ethernet switch
• UPS with two hours reserve
• Dial tone
• Caller I D

*Please see IP Telephony Features for more information on messaging, equipment, and    installation.

What should the customer expect?

I P Telephony services include unassisted phone move (plug and play) capabilities. Calls could be local within the agency and to Little Rock if agency has exclusive use of I P. I P Telephony services do not require separate wiring for LAN and telephone services. Service availability is 90% to 95% and depends on cable facilities in the service area. Attendant console and paging is available at no extra charge.

How do we charge?

Please see the D I S Rate Sheet (EXCEL) for rate information.

Customer Responsibilities

• Provide accurate information on current phone system
• Names
• Telephone numbers
• Voice mail accounts

Lead Time

Lead times vary and depend upon the details of the order placed.