What is the Service?

D I S offers a simple and convenient way for governmental entities to hire temporary technical experts to help agencies accomplish and support their current technical needs. D I S sponsors a state contract that provides a wide range of technical expertise from pre-authorized contracting vendors based on job qualification and skill set. The IT Staff Augmentation contract supports the state’s strategic initiative aimed at reducing costs, improving productivity and processes, increasing competition for IT service suppliers, and raising opportunities for minority suppliers for its IT commodities and services. As a result, D I S partners with Computer Aid, Inc. to continuously find new and better ways to source and manage a contingent workforce.

What is included?

CAI (Computer Aid, Inc) receives a customer’s statement of work which is then sent to pre-authorized vendors requesting candidates for consideration. For process documentation see Agency Guide to Using the IT Staff Augmentation Contract. Once a choice has been made, CAI notifies DIS. D I S prepares a Memorandum of Understanding between the customer and D I S. D I S will receive the vendor invoice. D I S will pay CAI and bill the customer the invoiced amount. By combining the strengths of an experienced on-site account management team, an automated web-based system, and continuous improvement practices, the State of Arkansas, CAI, and the open network of valued suppliers are able to work as one cohesive team.

What should the customer expect?

• An experienced and knowledgeable managed service provider with a proven track record for high performance and customer satisfaction in the State Government arena
• An open network of over 80 vendors available to respond to the State’s IT needs
• Competitive fixed pricing categorized by job description and skills (see Arkansas Job Titles and Descriptions and Arkansas Bill Rate Card for more information)
• A web-based management system that uses process automation and workflow management to enhance:
  • Requisitioning
  • Approval
  • Engaging the Vendor
  • Sourcing/Screening Candidates
  • Interviewing
  • Hiring
  • Time Reporting/Approval
• A senior account management team composed of IT industry experts who can leverage their vast knowledge of IT Consulting, Human Capital Management, Business Process Outsourcing, Human Resource Outsourcing, Recruiting and Sales, Project Management and Vendor Partnering.
• A set of performance-based service level agreements (based on speed of delivery, accuracy of match, and the quality of the resource) that ensure accountability
• Customized reports that provide detailed metrics of State, CAI, and vendor performance

How do we charge?

Please see the Arkansas Job Titles and Descriptions and Arkansas Bill Rate Card for rate information.

Customer Responsibilities

Customers must provide:
• Contractor statement of work, including
  • Job class as referenced on the Arkansas Job Titles and Descriptions and Arkansas Bill Rate Card
  • (There are 18 unique IT job classifications with fixed hourly rates)
  • Technical skill sets required
  • Timeframe the service is needed
    
Email D I S Contracts at DIS.Contracts@arkansas.gov for more information or to request a service.

Lead Time

The speed and efficiency of the IT Staff Augmentation contract assures the State that CAI will deliver three qualified candidates within three business days.