What is the Service?

The increasing number of cyber threats makes information security measures a necessary part of doing business. D I S security management professionals offer security solutions to ensure the protection of your network. We monitor/manage router and server security, monitor networks for server and router vulnerabilities, and will assist customers with router and server-based security tools based on the state security architecture. D I S Security also assists in setting up virtual private networks for authorized individuals seeking secure remote access to state computing resources and information. The costs of many D I S security features are included in other D I S services.

What is included?

• Firewalls
• Intrusion detection systems
• Notification of infected computers
• Offer advice regarding system clean-up
• Notification of current cyber threats
• Information security consulting
• Security awareness training
• Assist agency with understanding and interpreting statewide security policies and standards
• Protection from cyber threats at the Internet gateway
  

What should the customer expect?

Professionally trained technicians are available Monday thru Friday from 8:00 a. m. to 4:30 p. m. After hours support is available for critical issues. To make a request, please contact the DIS Call Center at dis.callcenter@arkansas.gov.

How do we charge?

Please see the D I S Rate Sheet (EXCEL) for rate information.

Customer Responsibilities

Due to the fact that all state computers on the state network negatively impact each other when infected with viruses and spyware, customers are expected to disconnect infected machines when notified by DIS security personnel that they have an infected computer in a timely manner. Before reattaching the infected computers to the state network, they should be cleaned.

Lead Time

Lead times vary and depend upon the details of the service needed.