What is the Service?

D I S Windows Desktop Support provides desktop and LAN services support onsite and by phone, and remote assistance to contracted agencies, boards, and commissions in the State of Arkansas. D I S Windows Desktop Support staff is also available to troubleshoot connectivity problems and refer them to the proper entities for a solution.

D I S Windows Desktop Support services include:

• System configuration recommendations
• File server configuration
  • Installation
  • Upgrade
  • Support
• Workstation configuration
  • Windows Operating System
  • Software Installation
  • Software Configuration
• Peripheral Setup
  • Printers
  • Scanners
  • Document senders
  • Cameras
  • Phones and PDA’s

What should the customer expect?

Professionally trained technicians are available to quickly diagnose problems and offer resolutions Monday thru Friday from 8:00 a. m. to 4:30 p. m. After hours support is available for critical issues.

How do we charge?

Please see the D I S Rate Sheet (EXCEL) for rate information.

Customer Responsibilities

• To place a new order for services:
  • Contact your Account Representative
• To request assistance (troubleshooting):
  • Contact the D I S Call Center
    Monday thru Friday 7:00 a. m. to 5:00 p. m.
    501.682.HELP (4357)

Lead Time

Lead times vary and depend upon the details of the order placed.