IT Contingent Labor Program 

The IT contingent labor program contract provides an easy and quick way for public bodies to find contract labor for temporary time and materials (T&M) positions, OR contract with a qualified vendor who can successfully complete deliverables-based statement of work (SOW) projects.
 
    • The hourly-based T&M resource solution, also called staff augmentation, covers a broad range of services with 28 IT job titles that are available at varying degrees of experience. Each of these titles has a not-to-exceed hourly rate based on the market conditions in Arkansas.
    • The deliverables-based SOW solution provides fixed price statement of work initiatives in one of the 15 specialty areas currently in demand throughout the State.
Computer Aid, Inc. (CAI) oversees and provides the resources and solutions by completing requests through their large subcontractor network. CAI manages all service-delivery activities including: 
    • Agency consultation
    • Response management
    • Candidate and statement of work (SOW) evaluation
    • Interview facilitation
    • Vendor management system technology (PeopleFluent)
    • Invoice processing
    • Help desk support
    • Performance oversight
    • Mentoring and training Services Provided
    • CAI provides a local account management team with IT staffing expertise 
    • The web-based requisitioning and the time/expense reporting tool is available anytime, anywhere
    • Performance-based service level agreements (SLAs) ensure quality candidates are provided in a timely manner 
    • A large vendor network affords all businesses a chance to participate
    • Supports MBE businesses through increased access to business and mentoring to improve performance
    • Competition and market-based rates ensure best resources at appropriate prices
    • CAI operates within a flexible service structure and is committed to continuous improvement

Who can I contact for help?

Staff augmentation requests
:
Tommy Tompkins, Executive Account Manager
Computer Aid, Inc.
(501) 605-0025
tommy_tompkins@compaid.com

Statement of Work requests: 
Tommy Tompkins, Executive Account Manager
Computer Aid, Inc.
(501) 605-0025
tommy_tompkins@compaid.com 

 
Questions about training, PeopleFluent system information, or operational concerns, please contact:
Computer Aid, Inc. Help Desk
(800) 635-5138
 
Agency information about the program:
Mike Hill
(501) 683-3290
Mike.Hill@arkansas.gov

Contract Information

Supplier Information:

Supplier portal is located at http://arkansas.compaid.com/ 

User Resources: http://www.dfa.arkansas.gov/offices/procurement/contracts/Documents/4600035144UsageGuide.pdf 

 

 Staff Augmentation Info:
Staff Aug User Guide  Job Titles     

 Statement of Work Info:

SOW User Guide

SOW Categories

Statement of Requirements Template

 SOW Change Request Template

  SOW Template